Contact me on create@varrojoanna.com

FAQ

Browse F.A.Q. Topics

How it works?

  • Can we meet?
    I'm happy to meet you to over a tea to learn everything about your project. However, all the further work will be done via email. My work is the most efficient in this way and we have all the process documented via email.
  • When can you start?
    Please contact me for my current availability. I usually work on maximum 2 projects at the time to ensure best quality and appropriate attention to the client.
  • How long will it take?
    The length of each project varies and will be specified in the proposal.
  • Will we get an invoice?
    Yes, I will send you an invoice for every project.
  • How can we pay you?
    I accept payments via bank transfer. With most of the projects there is a 30% down payment before starting work.
  • Who owns the rights?
    Actual artwork files and any unused designs belong to the designer unless agreed on differently in the proposal. Upon receipt of final payment you will receive the digital files of final work (JPG, PNG) and files needed for print. For a logos and branding the rights are automatically transferred to you upon the payment (except the rights for the unused work). For logos you will receive also a vector file (EPS).
  • Can you print for us?
    Sure, I am more than happy to print for you with my local printer and send all the work to you by post. However, I believe that it is more efficient for you if I contact your local printer to reduce costs.
  • Can we work via email?
    Yes, I am happy to save your time and work by email.
  • How much do you charge?
    I have standard fees but I will be able to give you a quote only when I know the details of your project. Please contact me for a free quotation or fill up a standard form to get a quote.
  • What software do you use?
    I am working with latest versions of Adobe CC and I have full license for the softwares.
  • Who will edit website?
    Website package includes only creation of the website (unless agreed differently). Further maintenance like: updates, text changes will have to be agreed upon and paid separately.
  • What services do you provide?
    Click here to see a list of things I specialise in. However, contact me in case of something different as I can provide many more like: print collateral, email design, posters, icons, eBooks, packaging design and marketing strategy.
  • Can you also program a website?
    No, unfortunately I am not a programer so I cannot build websites from scratch. But I can build for you a website based on a simple WordPress that I will customise to your visual identity and elements. In simple words, I can do full website for you but I will work with my developers to help on any custom coding.
  • If I start a project does it mean that you start working?
    When you fill out the form to start the project with me, I will only get all the necessary information to evaluate your project budget and timeline.  In order to start the design process I will get back to you with a proposal.

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